Customer Care

Exchange Policies:

We understand exchanges will happen, so we want this process to be as simple as possible for you. 

  • Accepted within 30 days, must be unworn.

  • Check the website, do we have the size you need to exchange for?

  • Mail the ring, order number, new size and the exchange fee in form of cash, money order or check of $4.00 within the US and $7.00 outside the US. In a protected envelope (i.e. padded envelope) if a designer-benchmark ring also includes $5.00 restock fee. Not including the fees will delay your exchange

  • We will ship the new size back to you within 48 business hours of receiving the ring, yes you will get tracking! (excludes designer/benchmark those take five business days).

*Please note if you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum. 

Return Policies:

We are sorry your purchase did not work out, but we gladly will accept the return if it falls within the guidelines below. 

  • Accepted within 15 business days, must be unworn.

  • Mail the ring along with your order number in a padded envelope.

  • We will apply your refund within 5 business days after it is received by us.

*Please note if you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum. There is also a $5.00 re-stock fee on all Benchmarks.

Here is where to mail the return/exchange**:

2920 Inwood Rd. Ste 500
Dallas, Texas 75235

Call or Text with Questions:

Check or money order payable to: JMR
**We are not responsible for your returned package if it becomes lost, stolen or ripped from a non-padded package in transit. We suggest adding tracking and/or insurance based on the value of the ring. 


Non-Designer/Benchmark Ring:
Our rings are all guaranteed for 30-days from manufacturer defects, does not include normal wear and tear (breaking of your own accord, lost or stolen items and excessive wear). 

Designer/Benchmark Ring:
They are guaranteed with normal wear and tear, there may be a resize fee associated with any resize needs after 30 days. Diamond rings that are exchanged or returned will incur a 15% scrap fee.